EN 
DE 
FR 
ES Terms & Conditions
By accessing or purchasing from this website, you agree to be bound by these Terms and Conditions. This document outlines the rules for using our site, making purchases, and how we protect you – our valued customer – as well as ourselves. Please read everything carefully before continuing or placing an order. If there is a conflict between these Terms and any other policy (e.g., Refund Policy, Privacy Policy), the terms here take precedence unless otherwise stated.
Company Information
Miss Mama Wigs (“we”, “us”) is based in the UK. VAT: GB441 2773 08
Contact us at contact@missmamawigs.com.
Orders & Payment
Orders are confirmed when you receive our Order Confirmation email. Prices and availability are subject to change. We may refuse or cancel orders at our discretion.
Shipping & Delivery
Ready to ship wigs are dispatched the day of purchase. All other custom wigs and are shipped within 3-4 weeks of purchase. If you don’t see a wig from the listed products. Please email a custom request and we will make the wig for you. Please include in your email a picture of the style you’d like and describe the length.
VAT Relief
You can claim the VAT back on your wig purchase (currently at 20%) if you have Alopecia, are receiving chemotherapy, are chronically ill or have any other disabling condition and you are a resident of the United Kingdom. VAT relief can be applied on multiple wig purchases. For eg, if you brought 2 wigs, you can claim the vat for both, and would need to send fill out and send back two forms. You need to fill out the form and send back within 7 days of making your wig purchase(s).
VAT exception is ONLY available for residents of the United Kingdom. It is illegal to make a false claim, so please be mindful of this when filling out the form and claiming the VAT relief.
If you have any questions you can get advice on the HMRC website or by phone at 0300 123 1073 or speak to your GP.
Returns & Refunds
For details, see our Refund Policy.
Intellectual Property
All content on this site (text, images, videos, logos) is owned or licensed by Miss Mama Wigs. Use without permission is prohibited.
Disclaimer & Liability
Products are provided “as is.” We don’t accept liability for indirect or consequential losses. Our total liability is capped at the purchase price of the item(s).
Privacy
Your information is protected per our Privacy Policy. By using the site or making a purchase, you confirm acceptance of our privacy practices.
Changes to These Terms
We may update this document at any time – changes take effect immediately upon posting. Please check regularly.
Governing Law
These terms are governed by English law, and disputes are subject to the jurisdiction of England & Wales courts.
Contact Us
For any questions, please email contact@missmamawigs.com.
